Frequently Asked Questions

Sizes

What size should I order?

Purchasing items online can present challenges when it comes to determining the ideal size for you. To address this, we have taken the necessary steps to include a sizing guide beneath each product on our website.

Our sizing is generally accurate, unless otherwise specified. However, if you prefer an oversized fit, we suggest ordering a size larger than your usual choice to ensure the desired look.

Should any uncertainties persist, please don’t hesitate to reach out to us at info@la-femm.com. We are eager to assist you in any way we can.

Orders and Deliveries

What payment method do we accept?

What size should I order?

We accept Visa, Mastercard, Amex, Apple Pay, Google Pay and PayPal

You can also pay with:

Klarna (buy now, pay later), If you have any questions, check their FAQ here: https://www.klarna.com/es/atencion-al-cliente/

Can I use more than one discount code on my order?

If you are fortunate enough to possess a discount code, we encourage you to capitalize on the opportunity! Please ensure that you enter the code at the beginning of the checkout process.

Kindly note that only one discount code can be used per purchase, and discount codes are not applicable to items that are currently on sale.

However, you can’t use more than one discount code in your purchase and discount codes can’t be applied to items on sale.

Can I modify my order?

If you have made an error while entering your information during the order placement, please contact us promptly at info@la-femm.com with the specific changes you would like to make.

To expedite the process, please ensure that you provide the buyer’s order number, email address, and full name in your email correspondence. This will assist us in locating your order and making the necessary adjustments.

Attention! We need you to indicate the buyer’s order number, mail and full name.

Can I cancel my order?

If your order has not yet been shipped from our warehouse, there is a possibility that we can cancel it and process a refund for you. To determine if cancellation is still feasible, kindly send an email to help@la-femm.com to confirm the status of your order.

To assist us in promptly addressing your request, please provide the buyer’s order number, email address, and full name in your email communication. We will make every effort to accommodate your cancellation request if the order has not yet been prepared for shipment.

Where is my order?

If your order has been shipped from Spain, you can track its status by visiting this link ####

If has been shipped out of Spain, you can track it using this link ####

Please note that the tracking number has been automatically sent to the email address used during the purchase. You can find the tracking information in your email inbox.

Standard delivery at home

Delivery times usually takes 24/72h week day (up to 4 days for islands).

If your order is less than 100€, the shipping costs will be 3.90€. In case your order exceeds 100€, the shipping will be free only in Spain.

International standard delivery

Delivery times for international shipments are 7-10 week day.

If your shipment is international, the shipping costs will be calculated according to the origin.

If your order exceeds 200€, shipping will be free.

In specific cases, delays may occur due to holidays or external causes. If you have any questions or problems with your order, please contact our customer service at help@la-femm.com with your name and order number.

The current delivery company for national orders is TIPSA and UPS for international shipments.

In order to check if we can cancel your order before it is prepared, send a mail to help@la-femm.com to confirm it.

Attention! We need you to indicate the buyer’s order number, mail and full name.

International shipments

If your order is being delivered to a country outside the European Union, please be aware that it may be subject to additional fees, taxes, or other charges in accordance with local customs laws. While Lafemm handles the shipping process, any potential local expenses are the sole responsibility of the buyer.

Please note that the buyer will be responsible for all customs costs associated with the import of the product.

Additionally, due to customs procedures, there is a possibility of order delays beyond our control. We appreciate your understanding in such circumstances.

I didn’t receive my order, what happened?

In the event of a failed delivery, our logistics operator will reach out to you to ensure that you receive your package as soon as possible. Alternatively, if you prefer, you can directly contact the transport services handling your order by calling their customer service or visiting their website to arrange for a new delivery.

There are two main reasons why you may not have received your order:

Incorrect address: We recommend verifying if the provided address is accurate and complete.
Failed delivery attempts: We will make up to three delivery attempts for your package. If you require further assistance or have any questions, please feel free to contact us at help@la-femm.com.

Why haven’t I received the confirmation email?

If you are unable to locate the confirmation email, we recommend checking your spam or junk folder as it may have been filtered there.

In the event that you still cannot find the email, please reach out to us at help@la-femm.com, and our team will assist in locating it for you. If necessary, we can also update the purchase email and resend the confirmation.

To ensure that you receive our emails in the future, please consider adding us to your desired mailing list and verifying that the email address used for your purchase is correct. This will help ensure that our communication reaches you without any issues.

Returns and Refunds

What is our return policy?

Returns and changes in store:

With the receipt of the order, you have 30 days to make a refund or to change the product; as long as the items are in the same condition in which they were received. In the case of store returns, your refund will be reflected in the original payment method within a period of 3 to 5 days, depending on the bank.

Returns by delivery company:

You can also return your items by mail. Since you receive the order, you have 30 days to register your return request through our chat, you only need the order number and email. Items must be in the same condition in which they were received. You will immediately receive both the return label by email, as well as the refund in the original method of payment or through an IBAN number.

Lafemm is not responsible for the amounts for delivery logistics efforts.

Changes by delivery company:

You can also make size changes by mail at no additional cost. Since you receive the order, you have 30 days to register your change request through our chat, you only need the order number and email. Items must be in the same condition in which they were received. You can choose between taking the order to a delivery point or request for a pick up. Another order number will be generated and shipped within our usual delivery times.

How can I change my order/get a refund?

You can make your return or exchange request through our chat, you only need the order number and email. Our exchange and returns platform allows you to immediately receive both the return label by email, as well as the refund in the original method of payment or through an IBAN number.

Lafemm is not responsible for the amounts for the delivery logistics efforts in case of requesting a refund. Changes for another size have no additional costs.

From the moment you receive the order, you have 30 days to register your exchange or return request, as long as the conditions of our exchange policy are met.

Can I return or change my order placed in the store online?

Yes, you can return your order online in store. You have a period of 30 days from the day of purchase to make an exchange or return through our chat, only the order number and email are required. Our exchange and returns platform allows you to immediately receive both the return label by email, as well as the refund in the original method of payment or through an IBAN number.

Nude Project is not responsible for the amounts for the delivery logistics efforts in case of requesting a refund. Changes for another size have no additional costs.

Items must be in the same condition in which they were received.

Damaged items

What if the item I receive is damaged or faulty?

We work very hard in order for our garments to be the highest quality and without any defects. But even for us it’s hard to have everything under control. However if you have a concern with a faulty or damaged item, contact us through our chat.

Items must be in the same condition in which they were received.

Additional Information

Underwear is not in our exchange and return policy, so it cannot be exchanged or returned.

The Lafemm Card is not included in our return policy, so we do not accept its return.

All items we sell are guaranteed against manufacturing defects. Please contact us at help@la-femm.com if you believe your purchase is faulty by attaching images. Defective products may be subject to inspection prior to a refund or exchange. This may entail returning the product to our Returns Center for inspection.